Shipping

SHIPPING

*Due to high volumes of orders received in the last few days, the processing of the order may be delayed. We apologize for the delay and inconvenience. As soon as the parcel will be shipped, an email confirmation will be sent. 

FREE STANDARD SHIPPING: offer valid for Standard Shipping (for Express Shipping when only way available) on Guess, Marciano and Guess Kids collections. Offer not valid on previous orders.

Free return is applicable exclusively on orders for which the return request has been authorized by our Customer Service (to view all return procedures see section Returns and Refunds - How can I return an article?).

Extended Return | Christmas Delivery >

Below you can see a chart with delivery times and costs, both for standard and express delivery (shipping costs are not to be considered during promotional periods highlighted in section above).
Delivery times have to be considered from the shipping date, when the order is taken in charge by the courier.

  Standard Delivery Express Delivery
Area Delivery in business days Promo Delivery in business days Cost
Albania 8 - 10 Free - -
Austria 4 Free 1 - 2 € 16,00
Azerbaijan 10 Free - -
Belarus 6-9 Free - -
Belgium 4 Free 1 - 2 € 16,00
Bulgaria 8 Free 1 - 2 € 37,00
Croatia 5-7 Free - -
Cyprus 6-7 Free 1-2 € 37,00
Czech Republic 4-5 Free 1-2 € 37,00
Denmark 5 Free 1-2 € 17,00
Estonia 7 Free 1-2 € 37,00
Finland 6 Free 1-2 € 17,00
France 5 Free 1-2 € 16,00
Germany 3 Free 1-2 € 16,00
Greece 6-7 Free 1-2 € 17,00
Holland 4 Free 1-2 € 16,00
Hungary 6 Free 1-2 € 37,00
Ireland 5-6 Free 1-2 € 17,00
Italy - - 1-2 Free
Kazakhstan 10-12 Free - -
Latvia 5-7 Free 1-2 € 37,00
Lithuania 7 Free 1-2 € 37,00
Luxembourg 4-5 Free 1-2 € 16,00
Macedonia 7-9 Free - -
Malta 6-7 Free 1-2 € 37,00
Moldava 7-9 Free - -
Montenegro 6-9 Free - -
Norway 5-7 Free - -
Poland 4-5 Free 1-2 PLN 157,00
Portugal 6 Free 1-2 € 17,00
Romania 8-10 Free 1-2 € 37,00
Russia 7-18 Free - -
Serbia 4-7 Free - -
Slovakia 5 Free 1-2 € 37,00
Slovenia 5 Free 1-2 € 37,00
Spain 3-4 Free 1-2 € 17,00
Sweden 5 Free 1-2 € 17,00
Switzerland 4 Free - -
Turkey 5-6 - - -
Ukraine 5-6 Free - -
United Kingdom 4-5 Free 1-2 £ 14,00
United Arab Emirates - - 2-4

15,00 USD

Free from 300USD

Saudi Arabia - - 2-4

15,00 USD

Free from 300USD

Lebanon - - 2-4

15,00 USD

Free from 300USD

Qatar - - 2-4

15,00 USD

Free from 300USD

Kuwait - - 2-4

15,00 USD

Free from 300USD

Bahrain - - 2-4

15,00 USD

Free from 300USD

Egypt - - 2-4

15,00 USD

Free from 300USD

Our courier delivers, according to the timelines shown in the above table “Times and costs for international deliveries” to the following countries:

Albania, Austria, Azerbaijan, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Holland, Hungary, Ireland, Italy, Kazakhstan, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Montenegro, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine and United Kingdom.

Deliveries are NOT made to the following countries: Heligoland, Aland Island, Guadalupe, Martinique, Reunion, French Guyana, and all DOM-TOM, Büsingen, Mount Athos, San Marino, Livigno, Vatican City, Madeira, Andorra, the Archipelago of the Azores, Channel Island, Island of Man, Canary Islands, Ceuta, Principality of Monaco, Melilla, Liechteinstein, Crimea.

Orders placed during normal working hours (from Monday to Friday 8:00 to 12:30) will normally be processed the same day and the delivery follows national standards of country of reference. For urgent deliveries, the orders must be forwarded before 12:00. Deliveries are not made on Saturday and Sunday, so any orders placed during the weekend will be processed on the following working days.

The date of order refers to the exact date of order and confirmation on the website, while the date of shipment refers to the exact date that the goods are handed over to the courier.

We can also deliver directly to your place of work, clearly stating your name and specific coordinates for delivery. The parcel can be collected by a different person from the one on the order.

We remind you that your tracking number has been sent to you via e mail with your order confirmation.
If you lost it, you can enter to My Account and visualize your order history with their tracking numbers. As an alternative you can contact our Customer Service to assist you.

As soon as the goods are dispatched from our warehouse, you will receive a confirmation e-mail with all delivery details.
Entering My Account, you can check the details of your order.

SHIPPING STATUS PROBLEM WHAT TO DO
DELIVERED NEVER RECEIVED CONTACT CUSTOMER SERVICE *
DELIVERED RECEIVED EMPTY CONTACT CUSTOMER SERVICE AND KEEP ORIGINAL PACKAGING FOR INSPECTION *
DELIVERED PACKAGE IS DAMAGED OR CONTENT IS MISSING PLEASE VISIT YOUR NEAREST POST OFFICE TO ASSESS THE DAMAGE AND CONTACT OUR CUSTOMER SERVICE **
DELIVERED PACKAGE IS DAMAGED BUT CONTENT IN GOOD CONDITION PLEASE CONTACT OUR CUSTOMER SERVICE *
DELIVERED PACKAGE AND CONTENT ARE DAMAGED PLEASE VISIT YOUR NEAREST POST OFFICE TO ASSESS THE DAMAGE AND CONTACT OUR CUSTOMER SERVICE **
NO INFORMATION - CONTACT CUSTOMER SERVICE
NEW ATTEMPT TO DELIVER I WASN'T HOME WHEN THE COURIER CAME CONTACT DHL
PACKAGE RETURNED TO SENDER I WASN'T HOME WHEN THE COURIER CAME CONTACT CUSTOMER SERVICE
DELIVERED PACKAGE IN GOOD CONDITION BUT PRODUCTS ARE MISSING PLEASE CONTACT OUR CUSTOMER SERVICE *
DELIVERED PACKAGE DAMAGED AND CONTENT MISSING PLEASE VISIT YOUR NEAREST POST OFFICE TO ASSESS THE DAMAGE AND CONTACT OUR CUSTOMER SERVICE **
FOR ALL OTHER QUERIES - CONTACT CUSTOMER SERVICE
 

* Our customer service will open an investigation with DHL.

** The post office needs to be notified within 7 days after receiving the package, our customer service needs to be informed.
The DHL investigation may take up to eight weeks.
The repayment of the products will be processed only when the investigation is completed.

Yes, you can choose the delivery Country in the list entering the section “SHIP TO:” in the top band on our website.