Returns and Refunds
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RETURNS AND REFUNDS

It is not possible to change products in your order.
If you don’t like the product or it is not suitable you can return en (see question HOW CAN I RETURN AN ARTICLE?) and wait for the refund.

You can return any product you don't like within 30 calendar days from the date of receipt. We invite you to try our products without removing their tags and seals, otherwise the return won't be authorized.
Guess products are covered by a warranty, so you can return the defective item within 2 years from the date of receipt.

We will refund exclusively the products actually received by our warehouse.
If the item is not in its original condition or if the defect is not accept any refund will be made and the return will be sent back to you.

Returns are always free, if previously authorized by our Customer Service.
If the package will be returned to our warehouse without a return authorization and without the tracking number given, GUESS will not refund the shipping costs.

From which Country is made the return:

CountryPost office searchDhl Express Customer Service
Albania Returned by Express -
Austria http://www.post.at/privat_versenden_paket.php#1373899784090&wt_eid=;1 0820 / 55 05 05
Azerbaijan Returned by Express -
Belorus Returned by Express -
Belgium http://www.bpost2.be/locations/residential/fr/index.php +32 2 715 50 50
Bulgaria http://www.bgpost.bg/?cid=136 0700 17 700
Croatia Returned by Express -
Cyprus http://www.cyprus.com/post-office-p.html 77777 345
Czech Republic http://iop.ceskaposta.cz/CleanAdvancedSearchForm.action?request_locale=en 840 103 000
Denmark http://www.postdanmark.dk/da/Sider/Post-Danmark.aspx 70 345 345
Estonia http://www.post.ee/ 6 808 555
Finland http://www.itella.fi/english/onlineservices/tools/postofficesearch.html 030 45 345
France http://www.laposte.fr/Particulier/Utiliser-nos-outils-pratiques/Services-de-localisation/Un-bureau-de-poste 0820 20 25 25
Germany http://standorte.deutschepost.de/ +49 (0) 180 6 345 300 3
Germany - Tablet https://m.deutschepost.de/vi/pf -
Greece http://www.elta.gr/en-us/findapostoffice.aspx +30 210 9890000
Holland http://www.postnlpakketten.nl/klantenservice/tracktrace/ 0800 0552
Hungary http://posta.hu/ugyfelszolgalat/postakereso 06 40 45 45 45
Ireland http://www.anpost.ie/AnPost/at+your+local+Post+Office.htm 1890 725 725
Italy http://www.poste.it/online/cercaup/index.shtml?wt.ac=hpup-ar-cercaup -
Kazakhstan Returned by Express -
Latvia http://www.pasts.lv/front/ +371 660 10 000
Lithuania http://www.post.lt/en/help/post-office-boxes/index +370 5 2360700
Luxembourg http://www.pt.lu/portal/lang/en/login/services_en_ligne/localisation_bureau_de_poste +352 35 09 09
Macedonia Returned by Express -
Malta Returned by Express +356 21800148
Moldava Returned by Express -
Montenegro Returned by Express -
Norway Returned by Express -
Poland http://www.poczta-polska.pl/ 22 5 650 000
Portugal http://www.ctt.pt/feapl_2/app/open/tools.jspx?tool=3 707 505 606
Romania http://www.posta-romana.ro/en/posta-romana/servicii-online/cautare-oficii-postale.html 021 222 1 777
Russia Returned by Express +7(495) 956 1000
Serbia Returned by Express -
Slovakia http://otvaraciehodiny.posta.sk/en 18 811
Slovenia http://www.posta.si/postoffices/1159 +386 1 588 78 00
Spain http://www.correos.es/comun/oficinasbuzones/1030-Inicial.asp +34 902 12 24 24
Sweden http://www.posten.se/en/Customer-Service/Pages/Search-service-points.aspx +46 771- 345 345
Switzerland https://service.post.ch/EasyTrack/?lang=en&tab=simpleSearch#simpleSearch +41 848 888 888
Turkey Returned by Express 444 00 40
Ukraine Returned by Express +38 044 4902600
United Kingdom http://www.royalmail.com/branch-finder +44 (0) 844 248 0844

If you have a return tracking number (given by Guess) you can check the shipment status on DHL, website, or contacting the Customer Service.

Once we will receive your products, for any reason, quality control and refund will follow within 14 days.

It is necessary to contact our Customer Service, to verify the refunded amount and will proceed to the refund of the difference dued.